Shipping Policy

How do I order?
You can order and purchase online by visiting our products page. Alternatively, if you would prefer to order your products via email or telephonically, you can email your order to or call us at +27 (0)81 210 8681.


How soon will I receive my order?
Your order will be dispatched within 1-2 working days unless otherwise notified, and will be delivered via door-to-door courier within 3-5 working days from date of payment, depending on where in South Africa you live.


How can I track my order?
We'll send you the tracking information for your order via email once your order is complete.


I never received my order, what should I do?
Please let us know by emailing and we will contact the courier service to follow up on the whereabouts of your order. In the unlikely event that your order goes missing, we will send you a new one.


I received my order but items are damaged, missing or incorrect. What should I do?
Please let us know at and include a photograph of the order or damaged/ incorrect items as you received them.


Can I exchange or refund my order?
We hope that you will be happy with your new goodies, but if you are not completely satisfied, please let us know within 7 working days of receiving your order. Please email us and send a picture with your request to Requests will only be considered provided that the products are in their original, unopened, undamaged and unused condition. Refunds and surplus funds will be allocated in the form of a cash discount for our online store.
Should an exchange or refund be considered, please note that you will be liable for the courier costs incurred.


Do you ship internationally?
Yes, we ship internationally.


So I just want to show you the results of 2 applications facewash and moisturizer. One taken last night and other tonight. I think there is a significant improvement already. I will keep taking pics. You have created gold is all I am going to say......

Thought I would send you an update on how your products are working on my daughter since day 1. Amazing results! Thank you.